Cancellation & Refund Policy

3 months free, no card, no automatic charge

New members get 3 months of free access. No payment card is required, and you will not be charged automatically when the free period ends. Your account simply returns to the free Basic plan (Terms, Section 9.2). The Basic plan is always free (Section 9.1).

Cancel anytime

You can cancel a paid subscription at any time in Settings → Billing and Plan Info. Canceling stops future renewals. You keep your paid features until the end of the period you already paid for, and then your account returns to the Basic plan (Section 9.6, item 3). Your portfolios above the Basic limit are paused, not deleted, and come back when you upgrade again (Section 9.11).

Refunds

Except where the law requires otherwise, payments are non-refundable, and we do not give refunds or credits for partial billing periods (Section 9.6, item 4). Paid plans renew automatically until you cancel, so please cancel before the renewal date if you do not want to continue.

EU and UK consumers: 14-day right of withdrawal

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you can withdraw from a paid subscription within 14 days of buying it, without giving a reason (Section 9.6, item 5). If you asked us to start your paid features during that period, you may owe a proportionate amount for the service you already received.

How to withdraw: email support@fyndme.net within the 14 days with a clear statement that you are withdrawing, the plan name, and the date you ordered. You can copy the model withdrawal form from Section 9.6 of the Terms. We will confirm by email and refund you as the law requires.

Failed payments

If a renewal payment fails, we retry it. Your paid features stay available for up to 21 days while we retry. If the payment is still unpaid after that, your account moves to the Basic plan (Section 9.6, item 6). Update your payment method in Settings → Billing and Plan Info at any time to keep your plan.

Deleting your account

Deleting your account cancels your subscription, and no refund is given except where the law requires (Section 11.2, with Section 9.6). Deletion is permanent and cannot be undone, so download your data first if you want a copy.

Prices and taxes

Prices are in U.S. dollars and exclude applicable taxes, which are calculated and shown at checkout before you pay (Sections 9.5 and 9.10). See our pricing. Payments are processed by Stripe (Section 9.9).

Questions

Email support@fyndme.net or visit our contact page. We reply within 2 business days.